Role Purpose

To support the IT team in maintaining the organisation's technology infrastructure, systems and resources, ensuring reliable day-to-day IT operations, user support and information security.

Key Responsibilities

• Support the IT Officer in organising and managing the organisation's IT resources.
• Assist in assessing business technology needs and recommending suitable hardware, software and networking solutions.
• Provide troubleshooting support for IT devices and systems.
• Ensure the organisation's IT requirements are adequately supported.
• Assist in maintaining IT infrastructure, including servers, networks, hardware and software.
• Support the onboarding of new employees by providing required IT equipment, systems and access.
• Assist in protecting the physical and virtual components of the organisation's IT environment.
• Organise and securely store company data and support regular data backups.
• Support IT administration and system security activities.
• Perform other duties as assigned.

Key Performance Areas

• IT infrastructure reliability and availability
• Timely troubleshooting and issue resolution
• Hardware and software support
• User onboarding and IT readiness
• Data security, backup and recovery
• IT resource organisation and administration
• Compliance with IT security and administration practices

Requirements

• BSc/HND in Computer Science, Computer Engineering, Programming or a related field.
• 2–3 years' experience in an IT Officer or similar role.
• Knowledge of current IT trends and developments.
• Knowledge of IT administration and system security best practices.
• Understanding of hardware and software installation.
• Knowledge of data backup, recovery and maintenance.
• Strong organisational and resource-management skills.
• Strong analytical and problem-solving abilities.
• Good planning, coordination and communication skills.
• Professional IT certification is an advantage.

Behavioural Competencies

• Friendly and approachable.
• Honest and demonstrates strong integrity.
• Highly responsive and dependable.
• Strong sense of responsibility.
• Organised and able to prioritise effectively.
• Physically capable of supporting hands-on IT requirements.
• Willing to work extended hours when required by business needs.

Key Stakeholders

Internal: IT Officer, IT Administrator, Finance & Control Manager, HR/Admin Manager, Marketing Team, Events Coordinator, Retail Manager, Project Manager, Lead Curator, Luxury & Retail Consultant, Product & Strategy Team, Operations & Facility Manager, Legal Advisor and NOK Manager.

External: Data Analysts and Cybersecurity Analysts/Engineers.