Role Purpose

To oversee the day-to-day operations and commercial performance of the retail store, ensuring an exceptional customer experience, achievement of sales and profitability targets, effective stock management and adherence to brand and operational standards.

Key Responsibilities

• Deliver a distinctive retail experience in line with brand guidelines.
• Develop and execute creative merchandising layouts and store displays.
• Work with management to set annual budgets, targets and KPIs.
• Manage the retail budget and P&L, monitoring performance against agreed targets.
• Maintain appropriate stock levels and effective inventory management systems.
• Analyse sales performance, identify trends and forecast future sales.
• Identify and pursue opportunities to grow revenue and profitability.
• Work with the sales team to develop limited-edition commissions and product opportunities from exhibiting artists.
• Ensure compliance with company policies, procedures, legal, health and safety requirements.
• Monitor team performance, address performance issues and support recruitment of retail staff.
• Support the Fashion Buyer, Home/Furniture Buyer, General Manager and CEO in identifying brands for the store portfolio.
• Monitor underperforming brands and develop strategies to improve their performance.
• Resolve customer complaints effectively and maintain high service standards.
• Plan and oversee in-store promotional events and displays.
• Monitor market trends and recommend improvements to the store.
• Perform other duties as assigned.

Key Performance Areas

• Sales and revenue performance
• Profitability and P&L management
• Achievement of retail KPIs and targets
• Stock availability and inventory management
• Customer experience and satisfaction
• Store presentation and merchandising
• Brand and product performance
• Team performance and staffing
• Business development and revenue opportunities
• Compliance with operational, legal and safety standards

Requirements

• BSc/HND in Marketing, Business Administration or a related field.
• Minimum 5 years' experience in retail management.
• Experience in the luxury lifestyle industry is an advantage.
• Working knowledge of the fashion/retail industry.
• Good knowledge of sales software.
• Strong data entry and reporting skills.
• Proficiency in Microsoft Office, including spreadsheets, charts and presentations.
• Ability to prepare management reports and business correspondence.
• Strong understanding of business policies and procedures.
• Professional certification is an advantage.

Behavioural Competencies

• Passionate about fashion, design, art, culture and luxury.
• Organised and detail-oriented.
• Professional in attitude and appearance.
• Strong judgement and commercial awareness.
• Excellent interpersonal and communication skills.
• Strong negotiation and analytical skills.
• Excellent time management and prioritisation.
• Able to multitask and coordinate across teams.
• Friendly and customer-focused.

Key Stakeholders

Internal: Retail Sales Lead, Retail Admin, Retail Sales Assistants, Floor Supervisor, Retail Runner, Product & Strategy Team, Marketing Team, Operations & Facility Manager, Facility Officer, HR/Admin Manager, Art Curator, Inventory Manager, Inventory Officer, Accountant, Luxury & Retail Consultant, Personal Shopper and Client Experience Officer.

External: Customers, clients, vendors and other relevant external partners.